If you're encountering issues with the Roosted mobile app, consider the following steps:
Ensure your app is updated to the latest version.
Confirm your phone's software is up-to-date.
App is up-to-date:
The easiest way to ensure is by enabling auto-app updates through your Android or iOS device.
More information can be found on the Mobile App article.
If you decide not to use auto-app updates, you can check if an update is available by going to your App Store or your Google Play Store and searching for Roosted.
On the App Store - if there is an available update, you will see UPDATE instead of seeing OPEN (as shown in the below picture)
Phone software is up-to-date
To ensure that your device software is up-to-date or to install new updates, it is important to follow these steps:
Android
To check if an update is available:
Open your device’s Settings app.
Tap Security.
Check for an update:
To check if a security update is available, tap Google Security checkup.
To check if a Google Play system update is available, tap Google Play system update.
Follow any steps on the screen.
Apple iOS
At any time, you can check for and install software updates.
Go to Settings
> General > Software Update.
The screen shows the currently installed version of iOS and whether an update is available.
To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.
Automatic software updates can be enabled on both Android & iOS, however, certain updates need to be installed manually.