Question:
Why would a great worker have a low star rating?
Answer:
A worker might have good reviews but still maintain a low star rating due to several factors:
Lack of Seniority: They may not have accumulated enough experience or tenure.
Lateness: Frequent tardiness can negatively impact their rating.
No Shows: Missing scheduled shifts without prior notice affects their rating.
Bailouts: Canceling a shift at the last minute can significantly damage their rating, though the impact varies based on the context.
For Example:
If a worker signs up for a shift two weeks in advance but then realizes they have a prior personal commitment and cancels, Roosted generally will not penalize them.
However, if a worker cancels just one hour before the shift, it will result in a substantial penalty.
The extent of the penalty depends on how disruptive the bailout is to your shift.
Remember:
The damage from a low rating is not permanent. Workers can improve their star rating by enhancing their performance and reliability.