Shift requests are shifts that workers have asked to work on. You can enable or disable this feature through your settings.
Workers can submit a shift request from one Desktop / Mobile browser or Mobile app:
1. Desktop / Mobile Browser:
- On a Desktop or Mobile Browser, workers can go to their homepage by clicking the house icon in the top right corner.
From here, the worker can see all their available shifts in the Available Shifts section:
Workers can view the details of the event and shift. To request, they click "Request" and confirm.
When a worker has submitted a request, they can remove it by clicking "Remove request" and confirming their choice.
Mobile App
Mobile App - Available shifts.
Next, the worker must tap Request on the shift they want to Request & confirm. They
will receive confirmation that the request has been submitted.
Shift Request Settings
To manage shift request settings, follow these steps:
Access Settings:
Blue admin bar - Configuration.
Then select Settings.
Click on Shift Options and you'll find Shift Request at the very top.
Adjust Settings:
If Shift Requests Active is toggled on, you can adjust the following settings:
Comments: Allows workers to submit comments with their shift requests.
Sign-Up Bot Request: If toggled on, the Sign-Up Bot will contact workers to request their interest. If they respond positively, these responses will be converted into requests. If toggled off, a positive response will directly sign the worker up for the shift.
Send Text Message on Denial: Sends a text message to the worker if their shift request is denied.
Send Text Message on Approval: Sends a text message to the worker if their shift request is approved.
Email Admins on Request Submission: Sends an email to the event admins when a shift request is submitted.
If Shift Requests Active is toggled off, the five settings above will be greyed out and unavailable for adjustment.
How to approve Shift Requests
Please see Approving Shift Requests for more information.
And that is how you can use Shift Requests as part of your Shift Options for workers through Roosted! 😄